fbjili Frequently Asked Questions

fbjili requires a valid government-issued Philippine ID for KYC verification. Accepted IDs include your PhilSys national ID, UMID, SSS/GSIS card, driver's license, or passport. You may also be asked to submit a selfie holding your ID and a proof of address such as a utility bill or bank statement dated within the last three months. KYC is usually completed within 24 hours.

No. fbjili strictly allows only one account per person. Creating duplicate accounts — whether under the same or a different identity — is a violation of our Terms and Conditions. Any accounts found to be duplicates will be permanently suspended and associated balances forfeited. If you have trouble accessing an existing account, contact our support team rather than opening a new one.

On the fbjili login page, click "Forgot Password" and enter the mobile number or email address linked to your account. You will receive an OTP to reset your password. Choose a strong, unique password you haven't used elsewhere. If you no longer have access to your registered number or email, reach out to our 24/7 support team at [email protected] for account recovery assistance.

You can request account closure by contacting fbjili support at [email protected]. Before closure, any remaining balance can be withdrawn to your registered GCash or bank account, subject to KYC verification. If you are closing your account due to gambling concerns, we recommend activating self-exclusion instead, which keeps your data and balance safe while blocking gaming access.

GCash withdrawals on fbjili are processed within 24 hours of submission, provided your KYC verification is complete and there are no pending bonus wagering requirements on your account. Most GCash cashouts are credited to your wallet in under an hour during business hours. Requests submitted late at night or during peak periods may take slightly longer, but fbjili aims to process all withdrawals as quickly as possible.

The minimum deposit on fbjili varies by payment method. For GCash and Maya (PayMaya), the minimum is ₱100. For bank transfers via BPI, BDO, or Metrobank through InstaPay or PesoNet, the minimum is typically ₱200. For 7-Eleven CLiQQ over-the-counter payments, the minimum is ₱100. Check the Cashier section in your fbjili account for the most current minimums, as these may be updated from time to time.

fbjili does not charge fees on deposits. For withdrawals, most local e-wallet cashouts via GCash and Maya are also free of fbjili-side charges. However, your bank or e-wallet provider may apply their own transaction fees for certain transfer types, particularly for bank-to-bank transfers via PesoNet. Any applicable fees are always displayed in the Cashier section before you confirm a transaction.

Yes, Maya (PayMaya) is one of fbjili's fully supported deposit and withdrawal methods. The process is identical to GCash: select Maya in the Cashier, enter your deposit amount, and authenticate through the Maya app. Maya deposits are credited instantly. Withdrawals back to Maya are processed within 24 hours. Maya is a great option if GCash is your secondary wallet or if you prefer Maya's digital bank features.

Yes. fbjili supports withdrawals to BPI, BDO, and Metrobank via InstaPay (real-time) and PesoNet (same-day batch). To withdraw to your bank account, go to the Cashier, select your bank, and enter your account number and full name as it appears on your bank records. InstaPay transfers typically arrive within minutes; PesoNet transfers are processed in batches and usually arrive on the same banking day.

Absolutely. fbjili is fully optimized for mobile browsers on both Android and iOS. You do not need to download a separate app — simply open fbjili in your mobile browser (Chrome, Safari, or any modern browser), log in, and all games load smoothly. The interface adapts automatically to your screen size. This makes it easy to play slots, live casino games, or place sports bets wherever you are in the Philippines.

fbjili's slot and RNG-based table games use independently certified Random Number Generator (RNG) technology, ensuring every spin and card draw is completely random and uninfluenced by previous results. Live dealer games are streamed in real time from regulated studios, adding a further layer of transparency. fbjili operates under PAGCOR oversight, which mandates fair play standards for all licensed online gaming platforms in the Philippines.

Yes. fbjili features a full live casino section with real human dealers streaming games in real time. Available live games include Baccarat, Blackjack, Roulette, Dragon Tiger, and Sic Bo, among others. Live dealer tables are available around the clock and cater to a wide range of bet sizes — from casual players to high rollers. The live casino experience on fbjili is designed to replicate the feel of a premium casino floor.

Yes. fbjili's sportsbook covers Philippine Basketball Association (PBA) games alongside NBA, UFC, boxing, football, and other major international sports. You can place pre-match bets as well as live in-play wagers on selected events. Odds are updated in real time by fbjili's trading team. All bets must be placed before the cut-off time; bets placed after market closure will be voided per fbjili's sports betting rules.

Wagering requirements (also called rollover requirements) specify how many times you must bet your bonus amount before you can withdraw it as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets using the bonus funds before withdrawing. On fbjili, wagering requirements apply to all bonuses and are clearly stated in the offer terms. Progress can be tracked in your account's bonus section.

Yes, fbjili bonuses have an expiry period, which is specified in the individual offer terms — typically between 7 and 30 days depending on the promotion type. If you do not meet the wagering requirements before the expiry date, the remaining bonus balance and any winnings generated solely from that bonus will be forfeited. Any real-money balance in your account is not affected by a bonus expiry. Check the Promotions page for specific expiry conditions.

Yes. fbjili rewards regular players through a tiered VIP program. As you wager more on eligible games, you accumulate points that unlock higher loyalty tiers — each offering better perks such as higher withdrawal limits, faster cashout processing, dedicated account management, exclusive reload bonuses, and special event invitations. VIP status on fbjili is designed to genuinely benefit high-frequency players, not just as a marketing label.

The minimum age to play on fbjili is 21 years old, in strict compliance with Philippine gambling law and PAGCOR regulations. Age is verified during the KYC process before any real-money withdrawals are processed. If we determine that a player is under 21, the account is immediately suspended, all balances are forfeited, and the matter may be reported to the relevant regulatory authority. We take age verification very seriously.

You can set daily, weekly, or monthly deposit limits and loss limits directly from the Responsible Gaming section in your fbjili account settings. Once a limit is set, fbjili automatically blocks deposits or gaming activity once the threshold is reached for that period. Reducing a limit takes effect immediately. Increasing a limit has a mandatory 24-hour cooling period before it activates, giving you time to reconsider.

Self-exclusion can be activated from the Responsible Gaming section in your fbjili account settings, or by contacting our support team at [email protected]. Available exclusion periods are 3 months, 6 months, 1 year, or permanent. Once active, your account is blocked from all real-money gaming and promotional communications for the full exclusion duration. Self-exclusion cannot be reversed before the chosen period ends, so please choose your duration carefully.

If you or someone you know is struggling with problem gambling, fbjili encourages reaching out for support. PAGCOR operates responsible gaming initiatives and a national self-exclusion registry for players in the Philippines. Gamblers Anonymous Philippines also holds peer-support meetings in Manila, Cebu, Davao, and other cities. The Department of Health's mental health crisis hotline is available 24/7. fbjili's own support team at [email protected] can also help you activate self-exclusion tools immediately. For more tools and resources, visit our Responsible Gaming page.