Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the fbjili online casino and sports betting platform, including visitors who browse without registering and registered players who access real-money games. It applies to data collected through our website, mobile interface, customer support channels, and any other fbjili touchpoint.

fbjili operates in the Philippines and processes personal data in compliance with applicable Philippine data privacy legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules and regulations issued by the National Privacy Commission (NPC). Where relevant, we also observe internationally recognized data protection standards.

This Policy should be read together with our Terms & Conditions, which also form part of the agreement between you and fbjili.

2. Data We Collect

fbjili collects personal data in the following categories, depending on how you interact with the platform:

Category	Examples
Identity Data	Full legal name, date of birth, nationality, government-issued ID type and number (e.g., Philippine passport, UMID, PhilSys national ID, driver's license)
Contact Data	Email address, mobile number, residential address (city/province, e.g., Manila, Cebu, Davao, Makati)
Account Data	Username, encrypted password, account creation date, login history, session records
Financial Data	Deposit and withdrawal records, transaction amounts in PHP (₱), payment method tokens (GCash number, Maya-linked reference, bank account last digits), transaction timestamps
Gaming Data	Game history, bet amounts, win/loss records, bonus usage, wagering activity, session duration
Technical Data	IP address, device type and OS, browser type, cookie identifiers, referral URL
Communications Data	Support chat logs, email correspondence, complaint records
Verification Documents	KYC documents uploaded during identity verification (scanned government IDs, selfies, proof of address)

We do not collect sensitive personal information beyond what is strictly required for KYC compliance, regulatory obligations, and responsible gaming purposes. We do not collect biometric data unless expressly required by a mandatory regulatory directive.

3. How We Collect Your Data

fbjili collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting customer support.
• Automated collection: Technical and usage data collected automatically when you access fbjili through cookies, server logs, and tracking technologies (see Section 9).
• Third-party sources: Identity verification agencies, payment processors (GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet), fraud prevention services, and PAGCOR-mandated compliance databases where legally required.
• Communications: Records of your interactions with our customer support team via live chat or email.

4. How We Use Your Data

fbjili uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your fbjili account; verifying your identity at registration and during ongoing KYC checks.
• Service delivery: Processing your deposits and withdrawals, providing access to games, managing your betting and gaming activity, and fulfilling bonus and promotional entitlements.
• Regulatory compliance: Meeting our obligations under PAGCOR regulations, the Data Privacy Act of 2012, and Philippine anti-money laundering (AML) laws including the AMLA and its amendments.
• Responsible gaming: Monitoring gameplay patterns to detect problem gambling behavior, enforcing deposit limits and self-exclusion requests, and complying with PAGCOR responsible gaming standards.
• Fraud prevention and security: Detecting and preventing unauthorized account access, money laundering, bonus abuse, and other fraudulent activity.
• Customer support: Responding to your inquiries, resolving disputes, and improving the quality of our support services.
• Marketing communications: Sending you promotional offers and updates relevant to fbjili, where you have consented or where we have a legitimate interest — subject always to your right to opt out.
• Platform improvement: Analyzing aggregated usage data to improve site performance, game selection, and the overall fbjili player experience.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, fbjili processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you accepted when registering your fbjili account (e.g., processing transactions, providing game access).
• Legal obligation: Processing required to comply with applicable Philippine laws, PAGCOR regulations, AML requirements, and NPC directives.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where we have obtained your prior, freely given, and informed consent. You may withdraw consent at any time by contacting support.

6. Data Sharing & Disclosure

fbjili does not sell your personal data to third parties for their own commercial purposes. We may share your data in the following circumstances:

6.1 Service Providers

We share data with trusted third-party service providers who assist in operating fbjili, including payment processors (GCash, Maya, InstaPay, PesoNet, BPI, BDO, Metrobank, 7-Eleven CLiQQ, USDT TRC20, Coins.ph), KYC verification agencies, game platform providers, IT hosting infrastructure providers, and customer support tools. These providers are contractually bound to process data only on our instructions and in compliance with the Data Privacy Act.

6.2 Regulatory Authorities

We are legally required to share information with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies where mandated by Philippine law or a valid legal order.

6.3 Responsible Gaming Partners

In cases where a self-exclusion request must be enforced across affiliated platforms, or where a player is identified as being on a PAGCOR-administered self-exclusion registry, we may share the minimum necessary data to give effect to that restriction.

6.4 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of fbjili's business, your personal data may be transferred as part of that transaction. We will notify affected users and ensure the acquiring entity is bound by equivalent privacy obligations.

7. Data Retention

fbjili retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:

• Active account data: Retained for the duration of your account relationship with fbjili.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with PAGCOR and AMLC requirements.
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the end of the business relationship.
• Support communications: Retained for up to two (2) years from the date of the last communication, unless required longer for dispute resolution purposes.
• Marketing data: Retained until you opt out or withdraw consent, after which it is deleted or anonymized.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual.

8. Data Security

fbjili implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:

• Transport Layer Security (TLS) encryption for all data transmitted between your browser and fbjili servers.
• Encryption of sensitive stored data including passwords (hashed with bcrypt or equivalent) and financial credentials.
• Role-based access controls ensuring that only authorized fbjili personnel can access personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the fbjili platform.
• Multi-factor authentication options for user accounts to protect against unauthorized login.
• Incident response procedures compliant with the NPC's personal data breach notification requirements.

9. Cookies & Tracking Technologies

fbjili uses cookies and similar tracking technologies to deliver a functional, personalized, and secure user experience. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function, including maintaining your login session, remembering your language preference, and securing your account. These cannot be disabled without breaking core functionality.
• Performance cookies: Anonymous analytics data (page load times, navigation paths, error rates) that help us improve fbjili's performance. Data is aggregated and not linked to individual users.
• Functional cookies: Remember your preferences (e.g., preferred game category, display settings) to enhance your experience across sessions.
• Marketing cookies: Used to present relevant promotions and track the effectiveness of fbjili's marketing campaigns, only where you have given consent.

You can manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies may impact your ability to use certain fbjili features. fbjili does not use third-party behavioral advertising networks that track you across unaffiliated websites.

10. Your Data Rights

Under the Data Privacy Act of 2012 and NPC implementing rules, you have the following rights in relation to your personal data held by fbjili:

• Right to be informed: You have the right to know what personal data fbjili collects and how it is processed — which is the purpose of this very policy.
• Right of access: You may request a copy of the personal data fbjili holds about you, along with information about how it is used.
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your fbjili account.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations (e.g., we cannot delete transaction records required by AMLC law).
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your rights override those interests.
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to lodge a complaint: If you believe fbjili has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within the timeframes required by Philippine law.

11. Minors & Age Verification

Age verification is conducted as part of our KYC process. All new players must provide a government-issued ID confirming they are at least 21 years old before accessing real-money games on fbjili.

12. International Data Transfers

fbjili's primary operations and data processing are based in the Philippines. However, certain service providers (such as cloud hosting providers, game platform vendors, and fraud detection services) may process your data in servers located outside the Philippines. Where such transfers occur, fbjili ensures that the receiving party provides an adequate level of data protection equivalent to the standards required under the Data Privacy Act of 2012, through contractual arrangements, standard data protection clauses, or binding corporate rules.

We do not transfer your personal data to jurisdictions that have not been assessed as providing adequate data protection without first putting in place appropriate safeguards as required by the NPC.

13. Changes to This Privacy Policy

fbjili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users by posting a prominent notice on the platform or sending an email to the address associated with your account. The revised policy will take effect on the date posted.

We encourage you to review this Privacy Policy periodically so you are always informed about how fbjili handles your personal data. The "Last Updated" date at the top of this page reflects the most recent revision.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer (DPO) or support team at:

Email: [email protected]
Data Protection Officer: [email protected]

For complaints about how your personal data has been handled, you also have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines. Information on the NPC complaints process is available through their official government channels.

For responsible gaming support, deposit limit requests, or self-exclusion, please visit our dedicated Responsible Gaming page.